FAQs

How long will it take to get my program up and running?
Average launch time is within two weeks of signing up. After signing up, you go through an online course. This online course teaches you how to set up the back-end components such as marketing and how to facilitate the nutrition program. The training includes two mentoring calls to dial in the specifics for your facility.
What if I don’t have a nutrition coach to help me run the program right away?
Some gym owners will sign up and launch the program themselves. Once the program is off the ground and they find a good fit to run the program, they add another nutrition coach. The initial sign up includes two subscriptions to the online course. If you don’t have a good fit right away, you can save it until you are ready to add a nutrition coach to take over the program.

 

Can I add another nutrition coach to help me run the program?
Additional subscriptions to the online course are $300. Every nutrition coach running this program must complete the training course.

 

What kind of content do you provide each month?
Every month, we release emails, videos and nutrition tips for gyms to use. We know that producing content takes time and found that many gyms weren’t producing enough for potential clients so we give it to you to post and share.

 

What is the basis of the meal plans?
The philosophy of Healthy Steps Nutrition has always been on disease prevention and real foods. We focus on balance of macronutrients. The meal plans use both the imperial and metric system to accommodate international gyms. There is also an international food substitution list for places that might not have the same brands of food as the United States. There are healthy recipes on the website that are incorporated into the meal plans as well.

 

Do you have vegetarian resources?
We provide vegetarian meal plans with ranges. The calculator will tell you goals for calories and macronutrients. Clients are guided based on their goals. The app contains many supplemental videos geared towards vegetarians as well.

 

Is there ongoing training?
The program has grown and evolved over the last three years. There have been three major course updates, as well as live webinars for additional training. Individualized monthly mentoring calls provide ongoing training to improve and grow your nutrition program on a regular basis.

 

Why do I need to do monthly mentoring calls?
Mentoring calls provide you with a roadmap to grow the nutrition program each month. The calls start with getting an update of your facility, answering any questions you have, then diving into program updates, content (nutrition tips, emails, videos, etc), and one big growth strategy each month.

 

What happens if I want to cancel?
You only have the rights to use the material when having an active subscription to HSN. We want dietitians and gym owners to have the most up to date content, as well as provide ongoing support. After the initial eight month commitment, you are able to cancel with a 30-day written notice. Once you cancel, you will no longer have access to the app or any content and must remove all HSN IP from your program.

 

How does the app work?
Under the app, a dietitian or nutrition coach is set up as a trainer. Clients are added under their trainer profile. The client receives an automated email to activate their account. The app contains automated programs, messages and videos to increase accountability and support for the nutrition client. Trainers are able to upload customized meal plans (designed through the HSN meal plan creator). The app integrates with MyFitnessPal to help nutrition coaches support their clients. Group and private messaging within the app increase accountability and support clients achieve optimal results.

 

How much time do you spend with nutrition clients?
Initial consults are about 75 minutes. Follow up visits are about 30 minutes. The first month, a nutrition coach will spend about 2 hours total with a client. Following months, the time investment is decreased significantly to about 45 minutes. Nutrition coaches check in with clients via the app weekly or bi-weekly. Clients have weekly automated videos within the app.

 

How many clients can a nutrition coach handle at one time?
We have found 30-40 nutrition clients is the threshold for a nutrition coach. Although there are strategies to increase efficiency, such as setting nutrition hours of the month, we recommend adding an additional nutrition coach to the team after building a program to 30-40 nutrition clients per month. There is a process for training a nutrition coach to ensure consistency within a program.

 

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