The Client Journey

Topic Progress:
Overview

Consistency in delivery and across the program are essential for growth and retention. One of the best ways to ensure consistency is by following a client journey.  We have mapped out one for standard and higher accountability for you!

All nutrition coaches running the program should be following this client journey for all active clients.

Standard Accountability
Month 1 Month 2 Month 3
Day 0: Initial Consult (60-75 minutes) Day 35: Scheduled Message via HSN App Day 63: Scheduled Message via HSN App
Day 7: Scheduled Message via App Day 42: Scheduled Message via HSN App Day 70: Scheduled Message via HSN App
Day 14: Scheduled Message via HSN App Day 49: Scheduled Message via HSN App Day 77: Scheduled Message via HSN App
Day 21: Scheduled Message via HSN App Day 56: Follow-up Visit (30 Minutes) Day 84: Follow-up Visit (30 Minutes)
Day 28: Follow-up Visit (30 Minutes)

Time Commitment

Month 1 Month 2 Month 3
120-150 minutes 60 minutes 60 minutes

Price Recommendations

$179-229/month for 3 months

$119-169/month after initial 3-month commitment

Higher Accountability
Month 1 Month 2 Month 3
Day 0: Initial Consult (60-75 minutes) Day 30: Scheduled Message via HSN App Day 60: Scheduled Message via HSN App
Day 3: Scheduled Message via App Day 35: Weekly Call (15-Minutes) Day 63: Weekly Call (15-Minutes)
Day 7: Weekly Call (15-Minutes) Day 38: Scheduled Message Via HSN App Day 68: Scheduled Message with HSN App
Day 10: Scheduled Message via HSN App Day 42: Weekly Call (15-Minutes) Day 70: Weekly Call (15-Minutes)
Day 14: Weekly Call (15-Minutes) Day 45: Scheduled Message via HSN App Day 75: Scheduled Message via HSN App
Day 18: Scheduled Message Day 49: Weekly Call (15-Minutes) Day 77: Weekly Call (15-Minutes)
Day 21: Weekly Call (15-Minutes) Day 52: Scheduled Message via HSN App Day 80: Scheduled Message
Day 25: Scheduled Message via HSN App Day 56: Follow-up Visit (30 Minutes) Day 84: Follow-up Visit (30 Minutes)
Day 28: Follow-up Visit (30 Minutes)

Time Commitment

Month 1 Month 2 Month 3
150-175 minutes 90 minutes 90 minutes

Price Recommendations

$179-329/month for 3 months

$219-269/month after initial 3-month commitment

Supporting Resources